FAQ

How can I contact you?

To contact us at any time, please visit our contact us page, and we will get back to you as soon as possible.

HOW LONG IS THE SHIPPING TIME?

Average time: 2 – 5 days business days.

There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.

What is the action if the Item arrived damaged?

We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.

If this happens to you, please contact us with:

    - Your order number.

    - A picture of the damaged product.

Once it is received, we'll be happy to send you out another product.